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Recommended by Ms. Lam Kit Shan


‘That’s not what I meant!’
‘You just don’t understand.’
Have you ever said the above when you were communicating with your parents, siblings, teachers or friends? We were often misunderstood or could not get our message across. What caused the problems?
Deborah Tannen, an internationally acclaimed expert on communication, explained to us the possible reasons with real-life examples. One of the reasons is gender difference. Men adopt an information-focused approach while women focus on metamessages that are the meanings behind. For example, while the wife feels “After all this time, you should know what I want without my telling you,” the husband would feel, “After all this time, we should be able to tell each other what we want.” So how can we deal with such differences? Read the book to know more about how to better understand others and avoid miscommunication.